We’re Hiring! Community Impact Manager, Operations

Be a part of the change!

Join a team of committed, results-oriented, and successful professionals who work to support and advance United Way of Southern Maine’s (UWSM’s) mission to improve people’s lives by mobilizing the caring power of our community.

Position Title:  Community Impact Manager, Operations
Division:  Community Impact
Starting Salary: $52,500.00
Reports to:  Director, Community Investments
Date:  August 2023


The Community Impact Manager, Operations reports to the Director, Community Investments. This position interacts with United Way staff, volunteers, advocates, donors, partners, and vendors.

The ideal candidate is experienced in handling a wide range of administrative and executive support-related tasks and is able to work independently with minimal supervision. This person must be exceedingly well-organized, flexible, and able to uphold the mission and values of UWSM in every aspect of their work.

The ability to maintain a high level of professionalism and confidentiality while interacting with internal and external stakeholders while remaining adaptable, proactive, resourceful, and efficient is crucial to this role.


Investment Process Responsibilities

  • Supports Director, Community Investments in implementing various community investment processes, including but not limited to volunteer management, volunteer and applicant/partner training, internal processes, funded partner contracts, and internal and external communication.
  • Supports Director, Technology and Data with management of investment related databases.
  • Assists in program and population level data collection and synthesis.
  • Assists with Thrive2027 partner engagement to move partners meaningfully along the Thrive2027 engagement continuum.

Grants Management Responsibilities

  • Supports the Director, Grants in maintaining timely updates to the grant pipeline.
  • Supports the Director, Grants in maintaining communication between the Finance, Resource Development, and Community Impact teams about grants received, reporting needs, and upcoming deliverables.
  • Provides stewardship to funders through ensuring appropriate grant acknowledgment and recognition, scheduled and frequent written updates leveraging existing resources, data, and communication tools.

Administrative Responsibilities

  • Maintains schedule for the SVP, CI & Governance, monitors and cancels appointments as needed.
  • Ensures that the SVP, CI & Governance is properly supported and prepared for all events and appointments. Includes preparing directional information and scheduling. Provides timely reminders of meetings and events.
  • Serves as first point of contact for the SVP, CI & Governance as needed when responding to general inquiries.
  • Processes monthly credit card reconciliation.
  • Coordinates the Community Impact Steering Committee meetings through preparation and distribution of meeting materials, management of attendance, and coordination of meeting location, equipment, and materials. Attends meetings; records, prepares, and distributes minutes.
  • Prepares rooms/meeting spaces and orders food/beverages as requested.
  • Reviews and edits documents.
  • Manages the contracting process for the Community Impact Department, including funded partners, non-funded partners, and vendors.
  • Coordinates data, measurement, and evaluation of the Community Impact team’s internal organizational dashboard, including CI-related strategic plan KPIs.


  • Volunteer and actively participate in projects and cross-functional teams or workgroups that support the entire organization’s work. Provide backup support to other departments as required, including scheduled coverage of the reception area.
  • Provide superior service that exceeds the expectations of both internal and external customers.
  • Other related duties may be assigned as necessary.


  • Commitment to excellence and to the mission of United Way of Southern Maine
  • 3-5 years of challenging experience in an administrative role
  • Bachelor’s Degree or foreign equivalent preferred. Five or more years of relevant experience in lieu of degree considered
  • Proficiency in a Microsoft Office environment – Word, Excel, Access, PowerPoint, Outlook, and experience working with databases required; experience working with a CRM system preferred
  • Excellent written and oral communication skills important, with the ability to initiate tasks, be creative in problem-solving, and diplomatic in personal and phone communications
  • Ability to manage telephone and in-person communication with strong customer skills, including tact and diplomacy
  • Proven ability to manage and prioritize multiple tasks to meet deadlines
  • Strong attention to detail
  • Self-confident, professional manner, with sound judgment and discretion in managing confidential information essential
  • Exceptional customer service skills
  • Proven follow-up skills to ensure successful and timely completion of projects
  • Ability to work independently and as a part of a team
  • Willingness to accommodate requests for support outside of regular business hours on occasion, with appropriate notice
  • Ability to interact with and work well with a wide variety of people, including volunteers, donors, business and community partners, and community stakeholders
  • Good decision-making skills and learning skills




This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and other office equipment.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop, kneel, crouch or crawl; talk or hear; The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m. At UWSM, we are focused on creating connections within the Southern Maine community. Our current hybrid model is focused on doing just that, requiring our team members to spend at least 16 hours per week creating connections. Examples of creating connections include office time, external meetings/gatherings, training, volunteer engagement events, and even a cup of coffee with an internal/external partner.


Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.


Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change with or without notice.


Advancing the common good is about helping one person at a time and creating community change that benefits every community member. We are all connected and interdependent; we all win when a child succeeds in school, families are financially stable, and people are healthy.

We have a staff of 45 dedicated employees to help us achieve our goals and fulfill our mission: To improve people’s lives by mobilizing the caring power of our community. To support the great work of our employees, we offer a competitive salary and a robust benefits package, including health and dental insurance, a 403 (b) plan, life insurance, generous paid vacation, holiday, and sick time off.

Additionally, United Way of Southern Maine offers:

  • Convenient and central Portland and Kennebunk locations with free parking
  • Tuition assistance and opportunities for professional development
  • Wellness resources and Employee Assistance Program Access
  • Personal and floating holidays
  • Paid volunteer time off
  • An excellent team of top-notch professionals that share your passion for strengthening our community.

United Way of Southern Maine is committed to seeking and sustaining a culturally and ethnically diverse environment and to the principles that promote inclusive practices. We are dedicated to building a diverse staff with expertise and interest in serving our communities and encouraging persons of all diversity types to apply.

United Way of Southern Maine has identified a set of Core Values as our essential tenets. These define and describe whom United Way of Southern Maine will endeavor to be in internal and external situations. 

At United Way of Southern Maine, we are:

  • Community Centered
  • Results Focused
  • Intentionally Collaborative
  • Committed to Excellence
  • Leading with Integrity

Applications are accepted through September 4th, 2023.  Please submit a cover letter and resume to Human Resources at